Help
From Astronomy Facility Wiki
So you have a computer question, problem, concern, ailment etc. and cannot find the answer on this page? Here are some options.
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Your Fellow Graduate Students
If you have a questions about a piece of astronomy software or UNIX command, asking another graduate student is probably your simplest option. The Software Map not only gives information about the computer software but for many programs will also list a knowledgeable graduate student you can go to for advice. The Tutorials page provides documentation on commonly used software written by users much like you.
External Online Documentation
| PACS | These folks run our computer system! |
| Intro To Unix | Help in getting your bearings, including links to some good on-line resources |
| Tutorials | UW Astro user written documentation |
| How to configure your mail reader to get your astro mail. | |
| Print Queues | Monitor and manage your print jobs. Click through the help link for more documentation |
| Poster Printing Page | Where to go when you're going to a conference |
| Linux Installation and Updates | A bit about how RedHat Linux is managed here, how to reinstall your own desktop, and how to request certain packages be installed on all Astro desktops. |
| Astrotools | Technical resources covering everything from on-line journals to a reference to this page |
| Eric Deutsch's list | The way back machine. A list of useful resources compiled a long time ago. |
Requesting Help
To request help from PACS, email help AT astro DOT washington DOT edu. Please include your name, the name and location of your computer and a description of your problem in your request and use a descriptive subject. The Physics and Astronomy Computer Services Group handles all general astronomy help requests. Requests are processed Monday through Friday, 9AM to 6PM. Either Alan Jedlow, Bill Somsky or Richard Coffey will respond to the request, depending on when you send your email. For the full schedule, see the PACS homepage. Not all questions can be answered but ALL are encouraged.
Among other things, these people can help retrieve information backuped on the system, set your permissions to install software and provide hardware support. If you are requesting computer repair, chances are PACS will have to call the C&C Computer Maintenance Group to handle the repair. Be prepared to provide a UW budget number to pay for the work.
If your workstation is a Dell PC less than three years old, you can also contact Dell directly for hardware repairs. The Dell tech support info is available here. Even if you handle the problem yourself, please keep PACS informed.
Personnel
People to know
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